Your Feedback Matters

At Vacatio, we believe freedom comes through preparation, and that includes resolving concerns with clarity and care. If something hasn’t met your expectation, here’s how we can help.

How to Make a Complaint:

Please email us at [email protected] with:

  • Your name
  • Contact details
  • A description of your concern

What happens next:

  • We’ll acknowledge your complaint within one business day
  • Our goal is to resolve complaints within 30 calendar days. If more time is needed, we’ll explain why and keep you updated.

Escalation Options:

If you’re not satisfied with our response, you can contact the Australian Financial Complaints.

Authority (AFCA):

Vacatio World2Cover follows ASIC’s Internal Dispute Resolution guidelines to ensure fairness, transparency and responsive support.

Built for real life, not brochures. 

  • Choose from 3 different international plans
  • Quick quotes and benefits built for travellers
  • Simple online assessment for existing medical conditions
  • 24-hour overseas emergency assistance
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